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Problems with running the game?


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problem #1: launcher doesn't start or error messages occurs

Most likely you don't have Microsoft net framework 3.5 or higher. you can download it here.
we also recommend you to check whether your antivirus did not damage game files. delete it or add game folder to exclusions and reinstall the client.
please read carefully the following guide and add game folder to windows defender exclusions.
if nothing helps, you will be able to run the game from main.exe, the only thing that will not work is window minimizing.

problem #2: install the latest graphics card driver


just update your graphics card driver to the latest version.

problem #3: game client freezes or crashes after launch

make sure that the game client is installed on the same disk as your windows system, usually it is "disc c:". it's recommend to use standard path when installing game client: "с:\games\crystalsmu"


problem #4: after you choose the server, the game writes: you are disconnected from the server.

disconnect could mean that your or your company's ports are closed. check for their availability.

problem #5: Launcher gets error after update and cannot start main.exe.

Close the launcher and run again with Administrator rights.

additional tips:

- always run your launcher with administrator rights.
- our game client runs perfectly on clean windows 7, 8, 10 and 11 operating systems.

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